![thumbnail image](https://user-images.strikinglycdn.com/res/hrscywv4p/image/upload/c_limit,fl_lossy,h_630,w_1200,f_auto,q_auto/192768/836693_111496.png)
Shipping Order Refunds
1
Open the manager app and click on Shipping & Online Console.
2
Find the order that needs to be refunded under the appropriate category tab.
You may possibly need to modify your filter to show orders prior to present day.
3
When you open the order, click on Partial Refund or Full Refund based on the situation.
App refunds are only available to customers who used a debit/credit card for payment.
4
For a Partial Refund, determine the amount and confirm.
5
For a Full Refund, just confirm.
6
Customers will receive a push notification about their refund.